On-Hold, Silence is NOT Golden.

Do you remember the Nicolas Cage movie from a few years ago by the title Gone in 60 seconds? The movie’s promotional trailer went something like “Time to buy your tickets—3.2 minutes” “Time to get your popcorn—2.5 minutes” “Time it took them to steal your car—Sixty Seconds” Research provided by the North American Telecommunications Association…

Telephone Invented March 10, 1876

Alexander Graham Bell successfully carried out the first bi-directional transmission of clear speech on March 10, 1876. “Mr. Watson, come here, I want to see you,” where the first words ever spoken over a telephone line. Mr. Bell didn’t have the ability to put Mr. Watson on hold, much less deliver an effective On Hold…