Do you remember the Nicolas Cage movie from a few years ago by the title Gone in 60 seconds? The movie’s promotional trailer went something like “Time to buy your tickets—3.2 minutes” “Time to get your popcorn—2.5 minutes” “Time it took them to steal your car—Sixty Seconds” Research provided by the North American Telecommunications Association…
Alexander Graham Bell successfully carried out the first bi-directional transmission of clear speech on March 10, 1876. “Mr. Watson, come here, I want to see you,” where the first words ever spoken over a telephone line. Mr. Bell didn’t have the ability to put Mr. Watson on hold, much less deliver an effective On Hold…
Many businesses recognize the value of having something other than silence for their callers to hear when they are placed on hold. Some opt to play a radio on hold. More often than not it’s tuned incorrectly which results in static or a fading signal which to say the least is annoying and does not…
Yes! On-hold messages allow a company to market to the callers while keeping them on the line. A phone company can use on-hold messaging to tell customers about a new service or feature; when the caller reaches a live person, he/she has an immediate opportunity to ask about a feature mentioned in the message. On-hold…
You’ve seen it, the phone is ringing off the wall and the receptionist is scrambling to answer and direct all the calls. it just can’t be helped, calls must be placed on hold. What happens when she pushes that hold button? One of three things; Your caller hears silence, your caller hears a radio or…
Modern telephone technology is amazing! VoIP and Cloud Based Phone systems are a thing and their capabilities are just way more than we could have ever imagined. Access your business phone from your cellphone, plug a phone into your router and work from home, set up another office or team member across town or across…